I never logged on to our application. How do I retrieve my login credentials?

When you are setup in the application, an email is triggered with login credentials and sent to your email ID registered in our application. Try to locate that email. If you are unable to locate the email, then contact your care group admin (or) Admin Clinician Supervisor (or) Admin Physician (or) support team.

I logged on to Application sometime back. Now, I forgot my username, password and email id registered in our application. What should I do?

Please contact your care group admin (or) Admin Clinician Supervisor (or) Admin Physician (or) send an email to the support team..

How to resend the login credentials to a user email id, who has never logged on to the application?

• The care group admin (or) Admin Clinician Supervisor (or) Admin Physician can resend login credentials of the user by following the navigation Care group administration -> Resend login credentials.

• This feature is currently available only for users who has never logged on to Application.

What should I do if I forgot my password but I know my username?

There are two solutions.

Solution 1:

1. Enter username.

2. Enter the password wrongly and Click Sign In.

3. Do the above step three times. Your temporary password will be sent to your email id registered in our application.

Solution 2:

1. Enter username.

2. Click Forgot password.

3. After clicking on forget password Two Factor Authentication will open.

4. Select Text me and OTP will be sent to the user mobile number & enter the OTP (or)

   Select Email me and OTP will be sent to the user Email ID & enter the OTP (or)

   Answer the security questions.

5. The Reset Password link will be sent to your email id registered in our application.

6. Change password by clicking the link in the email

I clicked Forgot password and entered my username. But I forgot answers to my security questions. What should I do?

Enter wrong answers to Security questions three times. The temporary password will be sent to your email id registered in Our application.

What should I do if I forgot my username but I know my email id registered in Our application?

• Click Forgot username.

• Enter your email id registered in Our application.

• The username will be sent to your registered email id.

How do I change my password?

• After logging on to our application, click on your name (User Name) displayed with time zone on the top right located to the left side of log out.

• Click Settings. The user profile will be displayed.

• Click Change password.

How do I change my email id registered in our application?

• After logging on to Application, Click on your name displayed with time zone on the top right located to the left side of log out.

• Click Settings. The user profile will be displayed.

• Click Update Email Id.

How do I change my security questions registered in our application?

• After logging on to Application, Click on your name displayed with time zone on the top right located to the left side of log out.

• Click Settings. The user profile will be displayed.

• Click Security questions.